Updated November 2025

Please read carefully the following Terms & Conditions.

Deposits – A 50% deposit will be taken for the first appointment made by new clients. This deposit is non-refundable.

Cancellations – At least 24 hrs notice is requested for cancellations so that the appointment can be offered to someone else otherwise a late cancellation fee (typically 50% of the groom fee) will be added to the next appointment. If you cancel on the day of your appointment, this will be treated as a “no show” and you will be charged for the full appointment fee.

Payment must be made before the end of the grooming appointment. If making an electronic payment, confirmation of the transaction must be shown before the end of the grooming session.

Late Arrivals – Wagging Tails operates a 15 minute no-show policy for salon appointments. Please let us know if you are on your way and are going to be late. If we do not hear from you, we will do our best to contact you however in such cases an alternative date and time will need to be arranged.

No Shows – If an appointment is missed 100% of the price of the groom will be added to the fee for the next appointment.

Grooming fees are assessed on an individual basis and will fall within a set price range for a specific breed/cross breed. Individual prices are dependent on coat condition, temperament, and time required to complete the groom.

Matted Coats – All reasonable efforts will be made to save a matted coat. However a maximum of 20 minutes will be spent attempting to de-mat a coat. If longer is required, the owner will be advised that in the dogs best interests the coat should be clipped off below the length of the matting. The process of clipping off a matted coat can reveal unknown health problems or aggravate existing ones. Wagging Tails Pet Grooming will not be held responsible for any skin irritation caused by the removal of a matted or neglected coat.

Matted Ears – When heavy matting is removed from a dogs ears they can feel very different due to the change in weight and return of normal blood flow to the skin. A ‘Happy Hoodie’ will be used during the grooming session to reduce the impact of any headshaking and the owner will be informed. Wagging Tails Pet Grooming will not be held responsible should a haematoma develop following the removal of a matted or neglected coat from a dogs ears.

Young/anxious/elderly dogs – A full groom in one session can be overwhelming for some dogs, especially those who are not used to the process, are anxious or are elderly/infirm. In the event that more than one session may be required to complete a groom this will be discussed with the owner.

Use of Muzzles – If a pet bites or attempts to bite a muzzle may be used to ensure the safety of the groomer. A muzzle will never be left on un-necessarily. If a muzzle is required, the owner will be informed.

Refuse To Groom Policy – Wagging Tails Pet Grooming reserves to right to refuse to groom a dog/dogs if it is deemed unsafe for either the groomer or the dog(s) in question.

Data Protection – Contact details including phone numbers, email addresses etc will only be used by Wagging Tails to contact you about your dogs groom. Wagging Tails will never pass on any clients personal information to 3^rd parties without the clients prior knowledge and consent. Please read the Wagging Tails Privacy Policy.

Photographs & Social Media – ‘Before’ and ‘after’ photographs are always taken as a record of your dogs groom. Selected photos are often placed on the Wagging Tails Facebook page and other social media. If you would prefer your dogs photos not to be published please let us know. 

Health & Medical Conditions – Please update us with regard to your dogs health and any medical conditions that may have developed or changed between groom appointments. This is important so that we know to expect any behavioural changes and can adapt your dogs groom to suit them and their needs. If your dog is unwell or undergoing veterinary treatment when they are due to come in for their groom, please get in touch to discuss and rearrange your dogs appointment.

Use of Crates – We have crates and secure areas available in the salon for dogs who may need to be kept away from other dogs or who need some rest or a break during their groom. If your dog is not used to being in a crate, please let us know so that we can make sure they are housed in an appropriate area if needed.

Students and Trainee groomers – From time to time we may have student groomers or trainees working the salon. They are fully supervised and all grooms are checked by the tutor/head groomer before a dog is handed back to the owners. These dogs may need to be in the salon for longer than usual to ensure a safe teaching environment and to allow for rest and breaks. This will be discussed and agreed with the owner prior to the dog coming into the salon.

Fleas & Other Parasites – If you know your dog has fleas, lice or any other parasite prior to their grooming appointment please let us know so we can reschedule their appointment. If fleas or lice are found on a dog during their groom, the groom will be stopped, the dog will be quarantined, and the owner will be asked to come and collect them immediately. The owner will be charged for the full groom. There will also be a £15 surcharge to cover the cost of disinfecting the salon.

If we find ticks on a dog during their groom, we will remove them with a Tick Twister if safe and we are able to do so. The area will be cleaned with Leucillin and the owner will be informed.

Pregnant Bitches – We will not groom any bitch who is pregnant or thought to be pregnant due to the potential risk to her and/or her unborn puppies.

Bitches in Season – Please let us know before your dogs groom if they are in season so that we can reschedule their appointment.

XL Bully Breeds – XL Bully breeds are welcome in the salon as long as their owner can produce a valid Certificate of Exemption, the dog is muzzled at all times and is accompanied throughout the groom by their registered owner.