Please take a minute to read our Terms & Conditions carefully.

Booking Fees
A 50% booking fee is required to secure your first booking and is deducted from the final groom price.
Booking Fees are non-refundable where cancellations are made with less than 48 hours’ notice.
Booking Fees are only required for your first appointment. Once you have attended your first visit, no further booking fees
will be needed.

Payment
Payment is due on collection of the pet and must be made in full before release.
Accepted payment methods include cash, card, and bank transfer.
Payment by monthly Standing Order can also be arranged.

Cancellation
A minimum of 48 hours’ notice is required to cancel an appointment.
Cancellations made with less than 48 hours’ notice will result in the full groom charge.

Rescheduling
Requests to reschedule must be made with at least 48 hours’ notice.
Rescheduling requests made with less than 48 hours’ notice may be treated as a cancellation and charged accordingly.

Missed Appointments (No-Shows)
Failure to attend an appointment without notice will result in the full groom charge.
Repeated no-shows will result in refusal of future bookings.

Matting
Coat condition is assessed at the start of the groom.
Severely matted coats may require clipping short to maintain the welfare of the dog.
Additional charges (15%) may apply due to increased grooming time and equipment wear.

Fleas
All pets must arrive free from fleas.
If fleas are identified during the groom, an additional cleaning fee of £25 may apply or the groom may be stopped.

Health of Your Pet
Pets must be fit and well to be groomed.
We reserve the right to refuse or stop a groom where health concerns are identified.

Behaviour
If a pet displays aggressive or distressed behaviour that poses a risk, the groom may be stopped.
Full or partial charges may apply for work already carried out.
An additional fee of £25 may apply if more than one staff member is required to safely complete your dog’s groom.

Early Drop-Off
Early drop-off is by prior arrangement only.
Unarranged early drop-offs may be refused.

Complaints & Feedback
Any complaints must be submitted in writing within 48 hours of the appointment, including supporting details or
photographs where relevant.
Complaints made via social media or third-party platforms will not be accepted.
All complaints will be reviewed professionally and fairly. Where appropriate, a re-groom, a partial refund, a credit, or a full
refund may be offered at our discretion.

Agreement
By booking an appointment, you confirm that you have read, understood, and agree to these Terms and Conditions.

Terms last updated: 22 June 202